CMTECH offer a full and comprehensive IT Support and IT Maintenance service. The support can be tailored to the individual client based on their needs.
This includes as standard
1. Guaranteed response times, 2 hour critical, 4 hour non-critical
2. Hardware Cover
3. Server Support
4. Backups
5. Helpdesk
6. Remote support /access
7. Asset Management/monitoring (optional)
8. Software Support/Licensing
9. Administration
HELPDESK Call Management System
A vital part of the Maintenance Service CMTECH also have a Web-based call management system to provide further efficiencies and value added services around our maintenance, support contracts. The advantages of this are;
HELPDESK Call Management System Features:
• Real- time call information can be logged, updated and managed.
• Easy and secure access to the System via the Internet
• Ability to log and track the progress of any and all requests for Support
• Full breakdown and detailed call reporting functions